BUSINESS MESSAGING WORKSPACEShared inbox · Team assignments · Business messaging
The capabilities below describe the intended platform workflow. They are not a claim that every feature is currently live, approved by Meta, or available to every customer.
Shared WhatsApp Team Inbox
Work from one interface to view business conversations, maintain context and coordinate responses with authorised team members.
Multi-Agent Assignment
Organise conversations by team or agent, manage hand-offs, and make responsibility for responses easier to follow.
WhatsApp Business Account Connection
Subject to eligible Meta accounts, permissions and business authorisation, connect a WhatsApp Business Account through the applicable Meta onboarding process.
Message Templates
Where enabled, businesses can prepare or manage templates subject to WhatsApp template approval and messaging policies.
Automation and Routing
Planned options include initial responses, conversation assignment and simple workflows, with safeguards against prohibited or unsolicited messaging.
Contact and Conversation Context
View contact identifiers, conversation history and support notes for permitted business customer-support purposes, subject to access controls and the applicable privacy notice.
Analytics
Potential reporting includes response activity and conversation metrics where supported by the application and Meta APIs.
Important limitations
Use requires lawful authorisation, valid Meta permissions and compliance with WhatsApp Business Platform rules. We do not claim any affiliation with or endorsement by Meta or WhatsApp.