BUSINESS MESSAGING WORKSPACEConfirm business eligibility
Determine that the business is entitled to use its WhatsApp Business Account and has the necessary permissions.
Authorise via Meta
Use the applicable Meta authorisation or Embedded Signup process to grant access to selected business assets.
Configure agents
Set up permitted team users, roles and message routing in the workspace.
Manage conversations
Reply to customer-initiated enquiries and send approved business-initiated messages where permitted.
Review activity
Use available conversation context and reporting to support legitimate customer-service operations.
Control access and data
Manage staff access, disconnect integrations and submit privacy or data-deletion requests.
How messaging permissions are used
whatsapp_business_management supports managing permitted WhatsApp business assets and templates; whatsapp_business_messaging supports messaging workflows, media and relevant messaging operations. We request permissions only if needed for the actual implemented functionality.
For customers
Do not share passwords, one-time codes or private Meta tokens with another company. Use Meta's provided authorisation flow and ensure your organisation controls who can access your customer conversations.